PallyPally

What we collect

• Your phone number. We need it to send and receive SMS. We never sell or share it for marketing.
• Messages you send. Text, voice notes, images, and any attachments you send to your Pally companion are stored so they can remember your conversations. Note: images, videos, and voice notes themselves are never retained. Only a text description (for images/videos) or transcript (for voice notes) is kept so your companion can reference what was shared in future replies.
• Messages they send you. We keep a record of replies so the experience stays coherent across days, including messages your companion sends without a prior message from you.
• Usage metadata. Timestamps, delivery status, and basic device/carrier info reported by our SMS provider, used for reliability and abuse prevention.

How we use it

• Running the companion, including generating replies, recalling context, and delivering media.
• Improving the product, including debugging, evaluating model output, and fixing bad behavior.
• Keeping the service safe, including detecting abuse, spam, automated misuse, and signs of self-harm or risk to safety.
• Responding when you contact support.

We do not sell or share your personal information, as those terms are defined under the California Consumer Privacy Act, and we do not use your private conversations for advertising.

Who we share it with

We share data only with vendors who help us run Pally, specifically our SMS carrier, cloud hosts, and AI model providers. Each processes your data under contract and only to deliver the service. We may disclose information if required by law or to protect the safety of users.

AI models

Replies are generated by large language models. Our internal model, Emo-centric v1 provides quick thinking, video and image generation. Message content is sent to these providers to produce responses. Providers are configured to not retain or train on your messages where their APIs support it.

Retention

We retain conversation history for as long as your account is active so your companion can remember you. If your account has no activity for 24 months, we will delete your conversation history and account data, unless we need to keep it longer for an open support request, a safety investigation, or a legal obligation. You can request deletion of your account and history at any time by emailing support@pally.love.

Your choices

• Text /reset to stop receiving messages and clear your conversation history at any time.
• Email us to access, export, or delete your data.
• Residents of California have rights under the California Consumer Privacy Act, including the right to know what personal information we have collected about you, the right to delete it, the right to correct it, and the right to non-discrimination for exercising these rights.
• Residents of the EU/UK have rights under the GDPR and UK GDPR, including the right of access, rectification, erasure, restriction of processing, and objection.
• Email us to exercise any of these rights.

Children

Pally is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a minor has signed up, contact us and we will remove the account.

Security

We encrypt data in transit and at rest and limit access to production systems. No system is perfectly secure. If you suspect an issue, please report it to support@pally.love.

Changes to this policy

We'll update the date at the top of this page when the policy changes. Material changes will be communicated in-app or over SMS before they take effect.

Contact

Pally is a texting companion operated in San Francisco. Questions, requests, or concerns: support@pally.love. Report bugs in our Discord.